DigiWorkHub
Experiences · Track Record

Projects we have
delivered.

From winning public tenders to consulting on AI enhancements for global platforms — our experience spans government systems, telecommunications integrations, and professional services.

EX/01·Government·2024

National-scale Billing System for a Vietnamese government agency — public tender 2024

Won via public tender to design and build a nationwide billing and revenue management system for a critical public-sector infrastructure service. Client identity withheld under NDA.

100%
On-time delivery
Pass
Acceptance testing
Tier-1
Security clearance
24/7
Support SLA
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EX/02·Telecommunications·2024

API Connector between Salesforce and Aarenet Contact Center for a major Vietnamese mobile operator — public tender 2024

Built a real-time bidirectional API integration enabling a major Vietnamese mobile operator's sales team to trigger and track outbound campaigns directly from Salesforce into the Aarenet Contact Center platform. Operator name withheld under NDA.

<500ms
API latency
99.9%
Uptime SLA
2x
Campaign throughput
Pass
Tender acceptance
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EX/03·Professional Services·2026

Professional Service by consulting to improve AI enhancement for Aarenet AI Contact Center in 2026

Engaged by Aarenet AG as a regional professional services partner to consult on AI Contact Center enhancements and localize the platform for the Vietnamese market.

+35%
Intent recognition
−28%
Avg. handle time
VI
Local language support
3 mo
Time to enhancement
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ZaloContact