Every project below is a concrete problem with measurable numbers. Some client names are anonymised under NDA — the architecture and outcomes are real.
Cut 5-year TCO by 38%, raised core SLA to 99.995% and reduced end-of-day batch time from 4 hours to 78 minutes.
Vietnamese voicebot deflects 62% of tariff-enquiry and plan-signup calls — agents focus on churn saves and upsell, CSAT up 14 points.
Unified customer app, POS and back-office on one codebase — repeat-order rate up 23%, IT operations cost down 30%.