Carrier-grade telecom
AI & software stack.
From single-operator SBC deployment to multi-country CPaaS+CCaaS multi-tenant platforms — we design, build and run the AI Communication layer Vietnamese telcos resell as a service.
What we hear from leaders.
- 01Foreign CPaaS is expensive per minute and weak on Vietnamese voice.
- 02Contact centres run 70% repeat-question volume — burning agent hours.
- 03Off-the-shelf CTI adapters don't survive 500-seat concurrency.
- 04No multi-tenant story to resell AI Communication to enterprise customers.
Solutions tailored to the sector.
Vietnamese AI voicebot
Native ASR/TTS pipeline tuned weekly on real recordings — deflect 60%+ of tariff, plan and password calls in 90 days.
Multi-tenant CPaaS+CCaaS
3-plane architecture (Control / Data / Media), schema-per-tenant isolation, omnichannel voice + 5 messaging apps.
SoftSwitch & SBC delivery
Authorised Aarenet partner — SBC sizing, SIP trunking, geo-redundant Media plane and carrier-grade reliability.
Salesforce ↔ Contact Center connector
Custom Open CTI connector with screen-pop <1s, click-to-dial and 100% calls auto-logged to Salesforce.
Numbers from real delivery.
Designing an AI Communication Multi-tenant Platform for Telcos (2026)
Carrier-grade multi-tenant CPaaS+CCaaS platform with native Vietnamese voicebot, omnichannel (Voice, Zalo, WhatsApp, Messenger, LINE, FB) and built-in LLM/RAG — designed for telcos to resell as a turnkey AI Communication service.
Designing a Connector linking Salesforce, Voice SoftSwitch and Voice SDK for a 500-agent Contact Center (2024)
A purpose-built Connector that fuses Salesforce CRM, the carrier-grade Voice SoftSwitch and a browser Voice SDK into a single agent workflow — click-to-dial, screen-pop, call control and full activity logging for 500 agents.
Deploying AI Voicebot to handle 62% of contact centre volume in 90 days
Vietnamese voicebot deflects 62% of tariff-enquiry and plan-signup calls — agents focus on churn saves and upsell, CSAT up 14 points.
Ready to talk specifics?
First consultation is free, no commitment. Bring your architecture, RFP draft or a hard problem — we'll bring 17 years of sector delivery.